Cancellation, Shipping &
Applicable to Purchasing via our online shop for ex-sample/ex-display and 'used' garments.
This cancellation policy applies to UK Legislation including Consumer Contracts Legislation, Consumer Rights Act and Distance Selling Regulations.
Cancellations are valid up to 14 days after an order has been placed.
You can initiate order cancellation by sending an e-mail to the following address: firstname.lastname@example.org stating your name, invoice details and your wish to cancel. We will reply with an authorisation to this effect and allow up to 14 days for a full refund. Do not attempt to cancel by phone - email is the only accepted method.
Evolved Bridal reserves the right to cancel an order that we have accepted where circumstances occur that will not allow us to deliver the product to you in the agreed period and/or with the required characteristics and/or quality.
In this case we will notify you by email and promptly refund the full amount of the paid purchase price. You may not claim any damages or costs in these circumstances.
Evolved Bridal Offers UK Shipping via a Tracked Service requiring a signature by the customer at the customers stated delivery address which must be a residential address (no business or PO Box numbers) and matches the card address. Our Shipping Service is £35. The customer will receive text notification from the courier service with tracking details once the garment has been posted.
All orders are dispatched up to 7 working days from receipt of the order due to preparations involved.
Evolved Bridal will not be held liable if the parcel gets damaged or lost due to the customer changing or rearranging the postal arrangements. These include (and not limited to) requesting it goes to a neighbour, changing the address to another than the submitted delivery address, leaving the parcel in a porch or any other area whereby it has not been signed for by the customer themselves and taken into a safe and secure area at the residential property.
Evolved Bridal is not responsible for ensuring the customer is at the property to sign for the delivery. If the courier's attempts have failed, the garment will be returned to Evolved Bridal. The customers rights to a refund are the same as those in our return policy and on the failed delivery, Evolved Bridal will submit the refund within 14 days of the customer notifying us they wish to apply for a refund.
Evolved Bridal is under no obligation to rebook the delivery nor allow the service to be used again by the customer due to financial loss and repercussions that are caused to the Business.
*This Return Policy may not be used on 'Custom' New Orders - Custom orders and Bookings placed via 'Try Wedding Dresses At Home' use a separate service via Ewcid Stores, with their own T&C's and Policies to avoid confusion. By submitting a request via the Store Page on 'Try Wedding Dresses At Home' you shall be sent full access to their own Terms and conditions & Policies relevant to that service and if applicable, ordering a custom dress. No payment is necessary prior to the bookings on there and prior to the policies (Cancellations, T&C's of Service, Shipping, and Returns) relating to that service being read and signed. and accepted.
Evolved Bridal has no option but to use 2 separate online stores due to the nature of the potential complications. An example of this is whereby ex-stock dresses maybe sold Nationwide immediately, whereas Trying Dresses at Home is only possible, and restricted, for particular locations in the UK and therefore requires a 'Request' for us to firstly establish if the location is allowable for that particular Designer and if the dress is available for those particular dates.
All of our Policies are in alignment with UK Consumer Regulation.
The Following Policy is for online purchasing of Ex-Display/Floor Sample Stock Returns Only
This returns policy applies to UK Legislation including Consumer Contracts Legislation, Consumer Rights Act and Distance Selling Regulations.
Under no circumstances will Evolved Bridal offer refunds or exchanges outside of the 14 day return period. There are no exceptions.
Ensure to be 100% happy with your garment(s) as full responsibility of the garment ownership is with the customer after the 14 day Return Policy.
Condition of all sale stock:
Stock Samples and the terms of the sale
These dresses are sold at the size advertised, with minor flaws, possibly including (but not limited to) loose beads & threads, small holes, minor marks, missing beads and other small fixes. This is consistent with being previously tried on. These minor flaws are not generally listed on the product description as the sale price is more than reflective of these minor issues consistent with the cost to fix them. It is the responsibility of the customer to thoroughly check all items purchased. For further details on list of expected flaws, see our "Stock Samples - What to Expect"
If the customer wishes for a perfect dress, we advise to order a new custom made dress rather than an ex-stock sample, which may have various flaws.
The dresses are sold as being 'previously tried on' and as such, will not be perfect, but in a suitable and reasonable condition for customer use and may require a dry-clean and fixes by a seamstress.
Sizing: Only order a dress that fits within your size measurements for the Designer to avoid unnecessary and expensive returns. Avoid being tempted by a smaller size.
TIP: Wedding Dresses come up small! Double check your measurements to avoid disappointment.
Evolved Bridal is not responsible for dresses that 'come up small' or 'too big'. Sizes and shapes vary, just like High Street shops, and although advertised at a certain size does not mean they will automatically fit that size. If in doubt, refer to the Designers Size Chart before placing an order. Evolved Bridal will not accept liability to pay for the postage return in this instance as this is not deemed 'Faulty'.
Alterations & Fixes:
Evolved Bridal does not offer refunds nor exchanges on dresses kept after 14 days irrespective if the alterations/modifications/fixes can or cannot be done to the customers desired effect.
Alterations and modifications will be required on all dresses as they are standard size dresses and ex-stock that is "used"- therefore this is NOT covered under our Faulty Goods Policy. It is expected that the customer may need to pay for an external seamstress or service to achieve a desired look and fit of the garment.
It is not the responsibility of Evolved Bridal to guarantee an ex-display/used dress will fit, can be modified or fixed to the standard the customer wants. It is 'Sold As Is' with a 14 day return policy only.
TIP: Contact a seamstress immediately on the dress arrival to discuss any queries or concerns regarding size, fit, desired alterations, modifications and fixes. If the desired look cannot be achieved you should still fall within your 14 days to return the dress for a refund. After 14 days you will not be eligible for a refund.
On Arrival of Garment:
Upon arrival of your dress, you must check the dress to make sure it is of the standard and quality you are happy with and to check the dress (or other garment) over fully. You should expect the dress not to be in "New" condition and some flaws maybe present. Should the customer notice any major defects not consistent with minor flaws, please notify Evolved Bridal via email@example.com immediately and refer to "Faulty Goods" at the Bottom.
Trying the garment on:
Please try on your dress as soon as possible with no make-up, fake tan, moisturiser, perfume or anything that could lead to marks/damage/smells (you may not be eligible for a return if the garment is not returned in the same condition - see "Return Exceptions" below) and ensure you are in a clean and hazard-free environment to limit the risk of damage you would be held liable for.
After trying the garment on, replace it straight back into its packaging without altering, washing the dress, or removing its tags.
Returning the Garment:
In the event you change your mind regarding your purchase you have the right to return the product if it is in its original condition, with tags and the original packaging (full exclusions to refunds -see bottom of page). Any dresses suspected of being 'worn' rather than tried on will not be entitled to a refund.
The Customer must notify us via email only to firstname.lastname@example.org about the return as soon as possible, within 14 days of receipt of the wedding dress.
The customer will be sent a reply within 48hrs with an 'authorising of the return' of the garment on the confirmation that the customer will adhere to the return shipping conditions (see below)
All sales are deemed final if we have not received this email requesting a return within 14 days of delivery.
Items returned without authorisation from Evolved Bridal are refused and sent back to the sender. The customer MUST contact us expressing they wish to return the garment(s) so the appropriate process is adhered too.
Shipping the Garment back and costs involved:
Once the customer has notified us they wish to return the garment, it is advised the customer arranges return postage as soon as possible - the longer the garment is at the customers address the higher the chance of damage or loss occurring, which could result in losing your right to a refund.
The customer must email us with the tracking number and courier details once the return has been booked.
The customer will be expected to cover the return postage fee if they have changed their mind. Due to the value of the garment it is worth noting that the postage cost will be far more expensive than 'normal' returns due to the added insurance value.
The dress should be returned exactly how it arrived - with the gown cover, bridal box & postal box along with any added accessories. Failing to use the original packaging could result in poor packaging materials that may lead to damage to the dress, which could result in a cancelled refund.
The customer MUST use a Tracked and Fully Insured Service, and returned to us within 14 days of notifying us they wish to return the garment. Failure to return the garment(s) within 14 days of notifying us will result in a decline of a refund.
The customer is advised to use a reputable postal service as if the above is not complied with and the parcel is subsequently lost/damaged EVOLVED BRIDAL will not be held responsible to offer a refund.
Refunds Of Payment:
The refund totalling the price of the garment + original delivery postage will only be submitted upon us receiving the garment back within 14 days and that the garment has been inspected and deemed at the same quality level it was on dispatch of order. If those two criteria are met the customer can expect a refund within 14 days of us receiving the garment.
Should a product arrive with Major faults on the dress that are not consistent with expected Minor Flaws of a stock sample (please refer to our 'Stock Sample - What to expect" for further information on the two differences)- the customer is entitled to an extended period of 30 days return. Major Flaws are typically flaws that would result in a lower value of the garment comparative to what the customer paid.
The customer must take pictures of the fault(s) and send us an email along with a description of the faults. On approval, our customer service team will process a scheduled collection, paid for by us. Collection is between 8am - 6pm. We will confirm a collection day with the customer. Should the customer continually refuse date options within the 30 day period, we may cancel the refund process.
EXCLUSIONS TO REFUNDS
Conditions* The item must be unworn, unwashed, unaltered, undamaged, unmarked and with the original tags attached in its original condition and packaging it was received in. We cannot process the return and refund otherwise.
TIP: DO NOT WEAR MAKE-UP, FAKE TAN, MOISTURISER, PERFUME, FAKE NAILS OR ANY OTHER PRODUCT WHILST TRYING THE DRESS ON as this could lead to damage and on those grounds a refund will be refused.
Any evidence to suggest the garment has been worn (opposed to tried on) missing tags or damage will result in a refusal of refund upon inspection. We will notify the customer within 14 days of us receiving the return and should the garment meet the exclusion criteria above, we will outline our evidence why the garment has now been de-valued and not fit for re-sale at its original price. Should the garment appear worn, or have damage that devalues the garment considerably, we may refuse the refund. The customer is entitled to have the garment sent back to them if the refund is refused.