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TRY AT HOME

TERMS & CONDITIONS

THESE TERMS ARE SUBJECT TO CHANGE.

Are you considering using our Try At Home service? 

Due to the high value of our products, we have set terms in place to help protect yourself, and us, from potential issues that may arise.

It is vital that you have read and agree to all the terms prior to proceeding.

We are on hand to help, contact us via email and we will respond within 48 hours.

Cancellation Policy

CANCELLING METHOD:

If you wish to cancel, you can click the button below which will take you straight to our specified email address. You must cancel at least 3 days prior to your booked slot to obtain a refund. Please include your name, the date you booked and the gown that you requested.

DO NOT contact us via phone or chat. Only email will be accepted. We will aim to respond within 24hrs.

 

CANCELLATION REFUND:

If cancelled with at least 3 days notice, a full refund will be issued via our website payment facility that you originally used to place the order. Refunds can take up to 5 working days. 

 

Shipping Policy

DATES AVAILABLE:

 Currently we can only offer Tuesday Delivery with Thursday Collection, as we require the gowns back for our weekend studio appointments.

 

DELIVERY:

You agree to be at the delivery address from 9am-6pm on the Tuesday and Thursday you have booked.

We cannot 100% guarantee delivery on the arranged date once it has been collected from us in the event of courier delays, courier breakdowns, road closures and anything else. In the event the parcel has been delayed by the courier, we will add on the extra time to your try-on. We or the courier will not be held liable if you have taken annual leave/waited in on these days and they have not been delivered or collected. If you are not happy with this, please refrain from using our service.

 MUST BE SIGNED FOR AT THE RECIPIENTS ADDRESS ONLY!

 Due to insurance, we are only covered on the gown with the parcel being signed for by the recipient only. Therefore, if the client uses options for 'leave with a neighbour', 'leave in safe place' or anything other, the client becomes liable for any loss/damage/theft that may occur. Therefore, you agree not to change any of your delivery options and agree to be present at the address for both delivery and collection. 

CUSTOM OPTIONS:

BACK: Change Corset to Zip Up

Gown £895

Preparation Policy

TOP. Flattering V-Neckline in off-white crepe with spaghetti straps. Finished off with a crepe band to accentuate the waist.

BACK. Full open back to the back waistline. Corset ribbon skirt (can be changed to a zip)

 SKIRT. Cascades of soft organza with a front waterfall effect that offers soft texture. Light and easy to wear.

CUSTOM OPTIONS:

BACK: Change Corset to Zip Up

Gown £895

Return Policy

TOP. Flattering V-Neckline in off-white crepe with spaghetti straps. Finished off with a crepe band to accentuate the waist.

BACK. Full open back to the back waistline. Corset ribbon skirt (can be changed to a zip)

 SKIRT. Cascades of soft organza with a front waterfall effect that offers soft texture. Light and easy to wear.

CUSTOM OPTIONS:

BACK: Change Corset to Zip Up

Gown £895

Aster
Information

ASTER WEDDING DRESS 

Standard Price £895

Plus Size Charges £0

Returns/Exchanges: No - All gowns are custom made, therefore  they do not qualify for a return. However, we strongly recommend visiting us for a try-on or benefit from our 'Try At Home' option prior to submitting any order.

Available Modifications

Try at Home

ORDER OPTIONS

  • BACK: Change traditional corset to zip up

TRY AT HOME - SAMPLE SIZE SMALL

May fit a UK8 up to a UK12 (zip may not do up) with pegs provided

PRICE: £45 for a 2 day Try-On - Products not returned will incur an automatic card charge of the full retail price. 

AVAILABLE SLOTS: Tuesday-Thursday only

England/Wales/Scotland Inland residents only (Oversea's is not available for Home Try-On)

Order Times

ORDER TIMES FOR YOUR DRESS TO BE MADE

1. STANDARD is 120-180 Days

PRICE - Free

2. RUSH is 80-100 Days

PRICE + £75

Size Options

SIZE OPTIONS 

All private label gowns are made to your bust, waist and hip - this ensures a much better fit compared to designers standard sizes i.e size 8, 10, 12 etc.. Please note however, that these are only 3 measurements so you will still require alterations for your straps/sleeve adjustments, nips & tucks that occur between each measurement and also be aware that your bust measurement is circumference (therefore, a bust measurement does not take into account your actual back vs front bust size so alterations may occur). All gowns are made with added seam allowance to assist your seamstress too! 

1. STANDARD - Semi Custom

Gown will be made to your Bust, Waist and Hip measurements with standard long length. If you believe you require an even longer dress, please contact us prior to ordering. 

2. STANDARD PLUS - Semi Custom & Hem

PRICE £50

Gown will be specially made to your Bust, Waist and Hip measurements plus requested skirt length (please seek advice from your seamstress)

TRY AT HOME
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